Blue Star Ratings

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Blue Star Ratings

Blue Star ratings, from one to five, are used to assess hotel accessibility and suitability of facilities for disabled guests. The following is a brief summary of standards that can be expected from hotels displaying Blue Stars.

	1 Blue Star Hotels displaying a single blue star may be considered to be accessible to those with minor disability or accessibility concerns. While hotels in this category may not offer disabled parking, level entry reception areas or wheelchair accessible rooms, they possess a written disability policy and believe that their staff provide exceptional customer service wherever possible.
	2 Blue Stars Hotels displaying two blue stars have been assessed as providing facilities for guests with reduced mobility while not being fully wheelchair accessible. Hotels within this category will, where applicable, provide dedicated disabled parking and level entry reception facilities, however no ground floor rooms or lift facility will be available.
	3 Blue Stars Hotels displaying three blue stars will be considered as fully wheelchair-accessible. Dedicated disabled parking, a level entry reception area and wheelchair accessible rooms will all be available. Accommodation is available on the ground floor of the hotel. Where ground floor accommodation is not available, a lift facility will be available for guest use.
	4 Blue Stars Hotels displaying four blue stars will be fully-accessible for disabled guests and will have excelled in the facilities that they offer. Hotels within this category will display a proactive policy towards disabled guests above and beyond basic accessibility, while remaining a mainstream accommodation provider.
	5 Blue Stars Hotels displaying five blue stars may be considered to be specialist providers of disabled accommodation. Hotels within this category may provide a range of specialist 'in-room' equipment or additional care and support facilities.

Accessibility Icons Explained

	Indicates that the hotel possesses a disability policy.		Indicates that the hotel has disabled parking.
	Indicates whether the hotel has ramped access or stepped access. If it is stepped, the tool-tip will display the approximate number of steps.		Indicates that the hotel has specially designated disabled access rooms.
	Indicates that the hotel has ground-floor-rooms available.		Indicates that the hotel has a lift facility. Tool-tip will display if the lift has audible announcements and/or braille.
	Describes the bathing facilities. This could be bath only; shower over bath; shower cubicle; wetroom/wheelchair suitable shower.		Describes disabled toilet facilities. This could be: within rooms, within public areas or none.
	Describes where the emergency call/alert points are. This could be within rooms; within disabled toilet/bathroom; none.		Indicates is the hotel has a low-level reception desk.
	Indicates if the hotel has a disabled function suite.		Indicates whether registered assistance dogs are welcome.
	Indicates the hotel has low-level light switches within rooms.		Indicates if the hotel has a deaf alerting fire/emergency alarm.
	Indicates that the hotel information is available in various formats (e.g. braille/audio)		Indicates the hotel has 24 hour staffing/concierge.
	Indicates the hotel has a disabled-accessible leisure facility.		Indicates that the restaurant/kitchen is willing to assist with dietary requirements.
	Shows that specialist equipment available (e.g. bed rails, hoist facility).		Shows additional accessibility information available from the hotel itself.